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Shipping & Returns

Shipping:

We usually ship packages within 1-2 days of receiving the order. We ship only to the shipping address.Due to high order volume some items may be sold out at the time of a customer's purchase. In this case a customer will be notified of any delay immediately.
The Default shipment is EMS,once the order is send out, a tracking number will be emailed to you. 24 hours after you receive your tracking number, you will be able to track your package progress online at
http://www.ems.com.cn/english-main.jsp

Delivery times vary depending on the country of destination. Generally,North American and Asian orders will arrived within 4-7 days of the shipped date. All other orders will arrived within 6-10 days of the shipment date.

Packages must be signed for upon delivery. If no one is available at the time of delivery the mail courier will leave a card for the receiver to pick up the package at the nearest post office .

Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. Please make sure you enter the correct shipping address and contact number. We are not responsible for reshipment if you provided us with an incorrect address. We are not responsible for any import tax charged on your package.


Return Policy:
If you have any problems with your handbag or are unsatisfied in any way you must notify us within 24 hours of delivery and return it with tracking information within 5 days of delivery for a replacement or full refund less Actual Shipping and handling cost (15% restocking fee) . We will attend to any matter and work together with you to resolve it. Packages must be sent back global express with tracking number for us or returns will not be accepted.Please Note items purchased with a discount code may only be returned for exchange.


In order to process and receive a refund or exchange you must

  • Contact us before you ship any returned merchandise to get instructions for your return.
  • Return your merchandise within 5 days of receipt at your expense.
  • You must provide us with a tracking number so we can track online the returned merchandise .
  • We will issue a refund in the same manner that the payment was received after we inspect the product and receive it back in original condition unused with all tags and packaging .
  • Used or damages merchandise will be returned to you without further claims.
Return/Exchange : If you don't like your item and would like to exchange it you must also return it following steps above. Once we receive your package we notify you through e-mail and a $40 exchange fee applies to cover shipping and handling costs of your exchange/replacement.

Best regards,
Ithandbag Staff

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